Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping with Brothers PVT. We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below to understand the process and guidelines.

1. General Policy

We accept returns and offer refunds under certain conditions outlined below. Items must be returned within a specific time frame, and all returns must meet our eligibility criteria.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Purchased directly from Brothers PVT (either online or in-store).
• The item must be unused, unopened, and in the original condition it was received.
• The product must be returned in its original packaging with all accessories, manuals, and tags intact.
• You must have a valid proof of purchase (receipt or order confirmation).

Certain products are non-returnable, including but not limited to:

• Customized or personalized products
• Perishable goods
• Digital products or downloadable content
• Gift cards

3. Return Period

• Returns must be made within 30 days of the date of purchase or delivery.
• After 30 days, we cannot offer a return or refund.

4. Process for Returning Items

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer service team at [email or phone number] to notify us of your intention to return the product. Be sure to include your order number, the item(s) being returned, and the reason for return.

2. Return Instructions: Our customer support team will provide you with the return authorization and instructions. This may include a return shipping label if applicable.

3. Return the Item: Once you’ve received the return instructions, securely package the item and send it back to us using the provided shipping label. The return shipping cost may be covered by us, depending on the reason for the return (details below).

4. Refund Processing: Once we receive and inspect the returned product, we will process the refund or exchange as applicable. Refunds will be issued to the original payment method.

5. Refunds

• If your return is accepted, we will issue a refund for the cost of the item(s) returned.
• Refunds are typically processed within 7–10 business days after we receive and inspect the returned product.
• The refund will be credited to the original payment method used for purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

6. Exchanges

If you prefer to exchange an item for a different size, color, or model, please follow the same return process. We will assist you in selecting and ordering the correct replacement once we receive the returned product.

7. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, we will cover the return shipping costs and offer a full refund or replacement. Please contact our customer support team within 7 days of receiving the item to report any issues.

8. Non-Refundable Shipping Costs

• Shipping fees are non-refundable unless the return is due to a product defect, damage, or an error on our part.
• If the return is not due to an error on our part, the cost of return shipping will be the responsibility of the customer.

9. Sale or Discounted Items

Items purchased on sale or with discounts may be subject to different terms. Please check the individual product page or your receipt for specific return and refund conditions.

10. Exceptions to the Return Policy

In some cases, such as with special promotions, clearance items, or custom orders, our return policy may differ. These exceptions will be clearly stated at the time of purchase.

11. Contact Us

If you have any questions or need assistance with your return, please contact us at:

Customer Support
Email: [info@brotherspvt.com]
Phone: [(+92) 5223563750]
Address: [2360 Hood Auenue San Diego, CA, 92123]

We are here to help and will respond to your inquiry as quickly as possible.